Legal &
Policies.

Terms &
Conditions

These Terms & Conditions govern your use of the MEBLER website and purchases made from MEBLER LIMITED.

By using this website you agree to use it lawfully and in accordance with these terms.

Where you purchase goods from MEBLER, these terms form part of the contract between you and MEBLER together with the product information, price, delivery information and any bespoke specifications expressly agreed with you.

Orders &
Contracts

When you place an order online, you are making an offer to purchase the relevant goods on the terms displayed during the ordering process.

The website will provide the relevant order information before you complete payment.

MEBLER will acknowledge receipt of your order. A contract will be formed when MEBLER accepts the order and sends confirmation of the contract, unless the order is rejected before acceptance.

Correcting errors

Before completing an order, you should carefully check the product, dimensions, quantities, materials, finishes, delivery information and total price.

Where the website provides an opportunity to correct or change information before payment, you should use that function before submitting the order.

Order acceptance

MEBLER may refuse or cancel an order where there is a genuine pricing error, product availability issue, inability to fulfil the specified order, suspected fraudulent activity or another legitimate reason.

Where MEBLER cancels an order after payment has been received, any amount due to be returned will be refunded using the applicable payment method.

Payments &
Online Checkout

MEBLER accepts payment through the payment methods made available during the online checkout process.

The payment methods, total amount payable and any applicable delivery charges will be shown before the order is submitted.

By completing an order, you acknowledge that the order contains an obligation to pay.

Payment authorisation

Payments are processed through the payment service made available by the website. MEBLER does not intentionally receive or store complete card security information where this is handled directly by the payment provider.

Payment providers may process information under their own terms and privacy policies.

Payment failure

If payment is declined, reversed or otherwise fails, MEBLER may delay processing the order until valid payment has been received.

Bespoke &
Custom Furniture

MEBLER offers made-to-order and bespoke furniture, including products that may be manufactured according to customer dimensions, materials, finishes, hardware, designs and functional requirements.

Customer specifications

Where you provide dimensions or specifications, you are responsible for ensuring that those specifications are accurate and suitable for the intended location and use.

Where MEBLER provides drawings, measurements or specifications for your approval, you should carefully check them before giving approval.

Design approval

Once a bespoke design or specification has been approved and production has commenced, changes may not be possible or may result in additional costs and delays.

Any significant additional cost will be communicated to you before it is incurred where reasonably practicable.

Bespoke cancellation rights

Certain genuinely bespoke or personalised goods may be excluded from the statutory consumer cancellation right where they are made to the customer's specifications or are clearly personalised.

However, simply describing a product as "made-to-order" does not automatically remove the statutory cancellation right. The actual nature of the product and the customer's specifications will determine whether the exemption applies.

Pricing &
Product Information

Prices shown on the website are the prices applicable at the time of ordering unless an obvious error is present.

The total amount payable, including applicable delivery charges, will be communicated before the customer completes the order.

Bespoke furniture may be priced according to dimensions, materials, design requirements, finish, hardware, quantity, delivery requirements and other agreed specifications.

Pricing errors

MEBLER takes reasonable care to ensure that prices and product information are accurate. If an obvious pricing error is identified before acceptance of an order, MEBLER may contact the customer to confirm whether they wish to proceed at the correct price.

Delivery &
Fulfilment

Delivery arrangements depend on the product, production requirements, destination and delivery service selected.

Estimated delivery dates or timeframes will be communicated during the ordering process or after an order has been confirmed.

For bespoke furniture, production times may be longer than for standard collection products.

Delivery address

Customers are responsible for providing an accurate delivery address and relevant access information.

For large furniture, customers should ensure that entrances, doorways, staircases, lifts and other access routes are suitable for the furniture ordered.

Delivery delays

MEBLER will make reasonable efforts to keep customers informed of significant delivery delays.

Where the law provides specific rights concerning delivery times, those rights will continue to apply.

Cancellation
Rights

Where a consumer purchases eligible goods online, the statutory cancellation period generally lasts 14 days from the day after the consumer receives the goods.

The customer does not normally need to provide a reason for cancellation.

After notifying MEBLER of cancellation, the customer generally has a further 14 days to return the goods.

Certain products are excluded from this right, including goods made to the consumer's specifications or clearly personalised where the statutory exemption applies.

How to cancel

A consumer may cancel an eligible order by sending MEBLER a clear statement explaining that they wish to cancel.

Cancellation requests should be sent to: info@mebler.co.uk

Returns &
Exchanges

Standard products

Eligible standard products purchased online by consumers may be returned in accordance with the statutory cancellation rights described above.

Made-to-order products

A product being manufactured following an order does not by itself remove statutory cancellation rights.

Where a made-to-order product remains within the standard range and is not made to the customer's particular specifications or clearly personalised, the statutory rules may continue to apply.

Bespoke products

Where furniture has been genuinely made to the customer's specifications or clearly personalised, the statutory cancellation exemption may apply.

This does not remove rights relating to faulty, damaged, incorrect or non-conforming goods.

Condition of returned goods

Customers may handle eligible goods to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where goods are handled beyond what is reasonably necessary and their value is diminished, the law may permit MEBLER to make an appropriate deduction from the refund.

Refunds &
Reimbursements

Where a customer is legally entitled to a refund, MEBLER will process the refund in accordance with applicable law.

For eligible statutory cancellations, MEBLER will generally refund the payments received, including the cost of standard delivery where required by law.

Where the customer selected a more expensive delivery option, MEBLER is generally only required to refund the cost of the least expensive standard delivery option offered.

Refunds will normally be made using the original payment method unless otherwise agreed or permitted by law.

Where permitted by law, MEBLER may delay reimbursement until the goods have been returned or the customer provides evidence that they have been sent back.

Faulty, Damaged
or Incorrect Goods

MEBLER aims to supply furniture that is of satisfactory quality, fit for its intended purpose where applicable, and as described.

If goods are faulty, damaged, incorrect or otherwise do not conform to the contract, customers should contact MEBLER as soon as reasonably practicable.

Damage on delivery

Customers should inspect furniture following delivery where reasonably possible and notify MEBLER promptly of visible damage.

Photographs may be requested to assist with assessment and resolution.

Available remedies

Depending on the circumstances and the customer's statutory rights, remedies may include repair, replacement, price reduction or refund.

5-Year Structural
Warranty

MEBLER provides a five-year structural warranty for qualifying MEBLER furniture from the date of delivery.

The warranty is provided to the original purchaser and is not transferable to a subsequent owner.

What the warranty covers

Subject to the exclusions below, the warranty covers qualifying structural defects resulting from manufacturing defects or workmanship.

This includes qualifying structural failures and structural joint failures occurring during normal intended use.

The warranty applies to qualifying MEBLER furniture, including dining tables, dining furniture, seating, storage furniture, cabinets, consoles and bespoke furniture.

The warranty also applies to qualifying furniture supplied for commercial use, subject to the same warranty conditions.

What is not covered

• Normal wear and tear.
• Accidental damage.
• Damage caused by misuse or neglect.
• Damage caused by incorrect assembly or installation.
• Outdoor use unless the product has specifically been designed and supplied for outdoor use.
• Cosmetic changes caused by ordinary use.
• Natural movement, expansion, contraction or characteristics of genuine timber that do not constitute structural failure.
• Damage caused by abnormal humidity, excessive moisture, excessive heat or unsuitable environmental conditions.
• Damage caused by unsuitable cleaning products or chemicals.
• Unauthorised repairs, alterations or modifications.

Unauthorised modifications

Any unauthorised modification, alteration or repair to the furniture may terminate the warranty.

Making a warranty claim

Warranty claims should be submitted to info@mebler.co.uk with the original order details and a description of the problem.

MEBLER may request photographs, videos or other reasonable information to assess the claim.

If a claim is accepted, MEBLER will determine the appropriate remedy in accordance with the warranty and applicable law.

Natural Materials
& Craftsmanship

MEBLER uses natural solid hardwoods including oak and walnut. Natural timber contains variations in grain, colour, figuring, knots and other characteristics.

These characteristics are inherent to genuine natural timber and mean that the finished furniture may differ slightly from photographs, samples or other examples.

Timber can naturally change over time due to exposure to light, temperature and humidity.

Care

Customers should follow the care instructions supplied with their furniture and avoid excessive moisture, direct heat, prolonged direct sunlight and unsuitable cleaning products.

Complaints &
Customer Care

MEBLER aims to resolve complaints fairly, professionally and as efficiently as reasonably possible.

Complaints should be sent to:

Please include your order number where applicable, details of the issue and the outcome you are seeking.

Dispute resolution

MEBLER will first seek to resolve complaints directly with the customer.

Where a dispute cannot be resolved directly, consumers retain any rights available to them under applicable UK law.

Website
Terms

MEBLER aims to keep website content accurate and current. However, product information, availability, imagery, specifications and prices may change.

MEBLER does not guarantee that the website will always be available, uninterrupted or completely free from errors.

MEBLER may update, modify, suspend or withdraw website content or functionality where reasonably necessary.

Product imagery

Product photography is intended to represent the furniture as accurately as reasonably possible. Screen settings, lighting conditions and natural material variation may affect the appearance of colours and textures.

Intellectual
Property

Unless otherwise stated, the content of the MEBLER website, including text, photography, graphics, branding, logos, product imagery and design materials, belongs to MEBLER or is used under appropriate licence.

You may view the website for personal and lawful purposes. You must not reproduce, copy, modify, distribute or commercially exploit website content without permission.

Privacy
Policy

MEBLER LIMITED is responsible for the personal information processed in connection with the operation of the MEBLER website and business.

Information we may collect

• Name
• Email address
• Telephone number
• Billing information
• Delivery information
• Order information
• Bespoke project requirements
• Messages and correspondence
• Website usage information
• Information supplied when submitting forms

How we use information

• To process and fulfil orders.
• To communicate with customers.
• To respond to enquiries.
• To prepare quotations.
• To manage bespoke projects.
• To arrange delivery.
• To process payments through payment providers.
• To deal with complaints and after-sales matters.
• To comply with legal and accounting obligations.
• To protect the website and business against fraud or misuse.
• To send marketing communications where permitted by law.

Lawful basis

Depending on the circumstances, MEBLER may process personal data because processing is necessary to perform a contract, to comply with a legal obligation, for legitimate interests, or because the individual has given consent.

Who may receive information

MEBLER may share relevant information with organisations that help operate the business, including payment providers, website providers, delivery providers, IT providers, professional advisers and other service providers acting on our behalf.

MEBLER does not sell customer personal information.

Data retention

Personal information will be retained only for as long as reasonably necessary for the relevant purpose, including periods required for accounting, legal, contractual or regulatory purposes.

Cookies &
Similar Technologies

The MEBLER website may use cookies and similar technologies required for website functionality, security, preferences, analytics and other services.

Necessary cookies

Some cookies may be necessary for the website or services requested by visitors to function.

Non-essential cookies

Where applicable law requires consent for non-essential cookies or similar technologies, MEBLER will obtain the appropriate consent before using them.

The specific cookies used on the website may change depending on the services and integrations enabled through Webador and other third-party providers.

Marketing
Communications

MEBLER may contact customers regarding existing orders, enquiries, quotations and contractual matters where permitted by law.

Where consent is required for marketing communications, MEBLER will obtain the appropriate consent before sending marketing communications.

Customers may unsubscribe from marketing communications at any time.

Opting out of marketing does not prevent MEBLER from sending essential communications relating to an existing order, contract, enquiry or legal matter.

Your Data
Protection Rights

Subject to applicable law, individuals may have rights including:

• access to their personal information;
• correction of inaccurate information;
• deletion in certain circumstances;
• restriction of processing in certain circumstances;
• objection to certain processing;
• data portability where applicable;
• withdrawal of consent where processing is based on consent;
• rights relating to automated decision-making where applicable.

Requests should be sent to: info@mebler.co.uk

Complaints to the ICO

Individuals also have the right to complain to the UK's Information Commissioner's Office where they believe their personal data has been handled unlawfully.

More information is available at: ico.org.uk

Third-Party
Services

The website may use third-party services including payment providers, website technology providers, analytics services, delivery providers, social media platforms and other business services.

Third parties may have their own terms and privacy policies. Customers should review those policies where relevant.

Where a third party processes personal information on behalf of MEBLER, MEBLER will take appropriate steps to ensure that the processing is subject to appropriate contractual and data protection safeguards.

Liability &
Responsibility

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Where you are a consumer, your statutory rights remain unaffected.

Governing Law
& Jurisdiction

These terms and contracts between MEBLER and its customers are governed by the laws of England and Wales, except where mandatory consumer protection law provides otherwise.

Where you are a consumer, you may have additional rights under applicable mandatory consumer protection legislation.

Company
Information

MEBLER is the trading name of MEBLER LIMITED.